Delivery Information


If Smart Home Devices (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding scheduled delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.

We reserve the right to limit quantities available for sale or sold. No resellers; for wholesale pricing, please contact us for Business at (647) 766 - 3555 or smarthomedevices@hotmail.com to discuss your business needs.

To the extent permitted by law, we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address. If you wish to cancel an order, you may request a cancellation by logging into your account and canceling your order or by calling (647) 766 - 3555 . However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, you may return it according to our Returns and Exchanges policy.

We rely on the information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current, and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we, or any other person may incur as a result of your submission of any false, incorrect, or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

Exceptions Shipping Restrictions The following are our shipping restrictions.

Shipping costs exceeding 10% of the total price of an order. If the cost does exceed this amount we will notify you with what shipping options are available and any additional costs to you. Free shipping does not apply to express shipping. Select items on sale and marked clearance may not be eligible for our free shipping offer. Select Appliances, heavy goods, large items such as TV stands and mounts may not be eligible for our free shipping offer. Special Order Item(s) Shipping Times In order to have the broadest selection possible, some of our products are stored at the manufacturer’s or supplier’s warehouses. Orders on these items are shipped either directly from the manufacturer’s or supplier’s warehouses to you, or they are first shipped to our distribution warehouse, and then to you as soon as they arrive.

These special order items will be indicated on the product overview as well as in your cart, so you will know what to expect in terms of shipping time for your order.

Orders shipped directly from the manufacturer or supplier to you. These items usually ship right away (or just as quickly as orders on products that we stock ourselves), but occasionally these orders require slightly longer processing/shipping times. If this is the case with your order, we will let you know.

Orders shipped from the manufacturer or supplier to our distribution warehouse, then to you. These items take slightly longer to ship and will usually arrive to you within two weeks of placing the order. Occasionally these orders will require slightly longer processing times. If this is the case with your order, we will let you know. Details Shipping Cost Once you have added the item(s) to the “Cart” click/select “Proceed To Checkout”, and under “Shipping Options” you will be able to see your estimated shipping and order total.

To get a more accurate cost sign in to your account, or input your shipping to postal code to get the total amount you will be charged for your order.

Shipping to Northern Territories and Isolated/Remote Regions For customers with shipping addresses located in the northern territories of Canada or in isolated/remote regions, if we receive your order and determine the shipping cost exceeds the calculated amount for your order. We will notify you with shipping options and any additional costs to you prior to shipping your order, if after this notification you decide not to proceed we can cancel your order.

Delivery Services Times Delivery service times are determined by the courier company and they do not make contact prior to delivery, in addition to being subject to their terms of services.

For more information please contact the courier after tracking your shipment online.